Nashville's ‘Navigator' Tries to Keep Students in Remote Learning From Getting Lost in the System

In order to keep track of students and prevent them from dropping out, the Nashville district created “Navigators.” A corps of 5,600 school employees- teachers, lunchroom workers, and bookkeepers, who track students through weekly phone and video calls. The navigators have “completed roughly 220,000 calls to parents and students since school started in August,” each with a caseload of 6 to 12 students. Their conversations have led from everything to helping students complete assignments, to buying groceries, to finding out students are homeless.

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