In Eugene, Oregon, civilian response workers—not police—are dispatched to nonviolent crises


Eugene's well-established CAHOOTS program for replacing police as first responders to certain types of 911 calls has become a model for multiple cities as they seek to replicate its success in an era of questioning the role of police. While it saves its city money and replaces arrests and possible violence with social and health services for people needing housing or mental health care, or suffering from addiction, CAHOOTS is somewhere in the middle of the spectrum of programs responding to these challenges. Communities' differences will dictate what works best for them.

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