Here's What Happens When Social Workers, Not Police, Respond To Mental Health Crises


Honolulu could benefit from adopting the approach to mental-health crisis calls to 911 that Eugene, Oregon, uses. But it would need to make big changes first in its critical infrastructure. Eugene's CAHOOTS program sends counselors and medics on 17% of the calls coming to its city's 911 center, saving millions on police, ambulances, and emergency room visits. Non-police responders de-escalate potential conflicts and get people the help they need without arrest or violence. Honolulu is primed to examine this approach, as many cities have done, but it's not a simple matter to start it.

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