Tucson police chief says mental health workers in 911 center would ensure callers get the right response


In 2019, Mesa police began diverting calls about suicide threats to a crisis line, where trained mental health professionals could provide counseling or dispatch a mobile crisis unit. Then they placed mental health professionals side by side with police dispatchers to triage 911 calls on the spot. Police now handle many fewer suicide-related crises, saving the city money and giving people more appropriate care. In Tucson, a mobile crisis team operates more independently from police. After two social workers were abducted at gunpoint by a man in crisis, the police chief argued to adopt the Mesa model.

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