How a Water Bill Can Help Cities Help Their Most Vulnerable Residents


A pilot program may be able to alleviate the utility debts incurred by struggling customers who were affected by the pandemic-induced economic slowdown. A pre-pandemic program used missed utility payments as an opportunity to provide people with “financial empowerment services like individualized repayment plans and financial counseling.” The program not only cut down on municipal costs but also benefited residents in all five cities. Participants were less likely to experience water shutoffs and paid significantly fewer late fees.

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