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  • How Can Chicago Improve Procedures To Make Sure 311 Requests Are Really Completed? An Expert Has An Idea

    Tim McNicholas

    January 08, 2021 |

    WBBM-TV |

    Broadcast TV News |

    Under 3 Minutes

    Response Location: United States, Chicago, Illinois

    San Diego’s 311 program features a before-and-after-photo function which shows allows residents to hold their local 311 government service accountable. The date-stamped photographic proof allows users to see that their complaint has been thoroughly and properly handled. Chicago’s 311 system already features “top-notch” technology but could benefit from implementing the visual aspect to ensure solid results.

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  • Vandalism Raises Questions About Loop Garage Security

    Tim McNicholas

    August 15, 2019 |

    WBBM-TV |

    Broadcast TV News |

    Under 3 Minutes

    Response Location: United States, Chicago, Illinois

    Some public parking garages in Chicago are taking added measures to ensure the cars parked inside remain safe. In such easily accessible places, making sure the right people get in is important, which is why some garages have installed pedestrian doors that won’t unlock without the parking ticket issued at arrival. While most garages have security cameras, with unsecured spaces that are open 24 hours, taking added measures is becoming increasingly needed.

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