How Can Chicago Improve Procedures To Make Sure 311 Requests Are Really Completed? An Expert Has An Idea


San Diego’s 311 program features a before-and-after-photo function which shows allows residents to hold their local 311 government service accountable. The date-stamped photographic proof allows users to see that their complaint has been thoroughly and properly handled. Chicago’s 311 system already features “top-notch” technology but could benefit from implementing the visual aspect to ensure solid results.

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