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No Room on a Bike Rack? Not a Problem for These Smart Bikes

Winnie Hu

August 28, 2017 |

The New York Times |

Text |

800-1500 Words

Response Location: United States, New York

Bike share programs have helped decrease pollution and traffic in urban areas. However dockless city bike programs are now threatening bike docking stations because they are cheaper and more accessible. Dockless bike programs rely on apps for users to find the nearest available bikes. This new technology and dockless system of bike-share still need to prove that they are a better alternative.

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This Police Department Is A Smash Hit On Social Media

Chhavi Sachdev

August 25, 2017 |

NPR |

Text |

800-1500 Words

Response Location: India, Bengaluru

Bangalore's police department had an image problem and their successes weren't reaching the public. Crowd Kart Media took over their social media making memes, popular shows, and humor in order to help the department's image, which sparked a huge rise in their facebook and twitter followings.

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Fiji's Climate Champion Speaks Up for Women in the Wake of Cyclones

Sonia Narang

August 08, 2017 |

News Deeply |

Text |

800-1500 Words

Response Location: Fiji, Burenitu, Viti Levu

After a huge cyclone devastated a remote Fijian village, Eta Tuvuki worked to open communication channels between women and public officials. Her efforts are not only making women's voices heard, but they allow for the dispersal of critical information during disasters.

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Keeping Technology Affordable - Kwasi Twum-Ampofo leads the way

Hadiza Nuhhu-Billa Quansah

July 17, 2017 |

Graphic Online |

Text |

800-1500 Words

Response Location: Ghana, Accra

Frustrated with poor network service and high costs, many Ghanians have had to tote multiple cheap mobile phones around to conduct business and communications normally. One entrepreneur, Kwasi Twum-Ampofo, decided to develop his own improved brand of smartphone, which is usable both domestically and abroad. Not only does Twum-Ampofo’s smartphone boast superior network access, but also—according to most Ghanians— comes at an affordable price.

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Creating a Better Community Through Text Messages

Krutika Pathi

June 14, 2017 |

Bloomberg CityLab |

Text |

Under 800 Words

Response Location: United States, New York, New York

For urban residents, participation in city-planning often means navigating complex administrative bureaucracy and struggling through a lack of transparency, but in New York City, efforts are being made to engage citizens in the renewal (and preservation) of Brownsville, Brooklyn. The city’s Housing Department has worked with the online platform coUrbanize to facilitate community-sourced ideas for the future via text. These residents’ responses are then inputted into a publicly-accessible map, which the city has pledged to incorporate into its planning.

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The Future of CRM and Customer Service: Look to Boston

Tod Newcombe

June 01, 2017 |

Government Technology |

Text |

Under 800 Words

Response Location: United States, Boston, Massachusetts

To better serve the Boston community, the city launched a mobile app to address gaps in traditional 311 hotline calls. Now, "nearly 60 percent of service requests come via digital channels" and city officials are better able to "track the city’s performance against a benchmark service-level agreement."

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Cloud 311 Popularity Grows as Cities of All Sizes Move to Remotely Hosted CRM

Tod Newcombe

June 01, 2017 |

Government Technology |

Text |

1500-3000 Words

Response Location: United States, Sacramento, California

Traditional 311 operations can be costly to maintain, so the city of Sacramento implemented cloud CRM in order to cut costs and increase flexibility of operations. While there is still room to expand what is offered, this cloud-based solution does offer the "ability to set up and launch 311 quickly, without the need for IT staff to maintain the servers and networks."

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How 3 Cities Are Using an App Designed to Help Them Collaborate

Johnny Magdaleno

May 22, 2017 |

Next City |

Text |

800-1500 Words

Response Location: United States

Cities are often alone in trying to develop solutions to their problems. The Federal Reserve Bank of Chicago developed an app— "The Peer Cities Identification Tool"— that matches similar U.S. cities and encourages discussion about challenges and successes.

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Library hotspots can help those in internet deserts

Noah Jones

May 12, 2017 |

Richland Source |

Text |

Under 800 Words

Response Location: United States, Mansfield, Ohio

Rural areas struggle to have internet, which can be a problem for everyone including students. Mansfield/ Richland County Public Libraries have started lending out hot spots, which has been very successful and useful for residents.

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In Kenya, Phones Replace Bank Tellers

Tina Rosenberg

May 09, 2017 |

The New York Times |

Multi-Media |

1500-3000 Words

Response Location: Kenya

Building on the widespread use of mobile phones in Kenya, applications have been developed to provide people with financial services. Through these applications people can securely receive money, save money, and make payments increasing their fiscal stability and their ability to access assistance when adverse events happen. The applications also create a record of financial transactions resulting in people being able to establish credit, receive loans, and access pay-as-you-go programs.

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