The chatbots taking over government: what jobs can they do?

For urban residents, participation in city-planning often means navigating complex administrative bureaucracy and struggling through a lack of transparency, but in New York City, efforts are being made to engage citizens in the renewal (and preservation) of Brownsville, Brooklyn. The city’s Housing Department has worked with the online platform coUrbanize to facilitate community-sourced ideas for the future via text. These residents’ responses are then inputted into a publicly-accessible map, which the city has pledged to incorporate into its planning.

Digital sleuths preserved a trove of evidence from the January 6, 2021, attack on the U.S. Capitol by acting quickly to "scrape" and archive videos, images, and other data from social media. Investigative journalists from Bellingcat, the Toronto-based Citizen Lab, and Czech data archive Intelligence X were among those who responded before rioters, worried about criminal charges, began deleting posts. Crowdsourcing calls for assistance also produced a robust response from people anxious to aid law enforcement or debunk post-riot disinformation.

California Students Vote Project, a public-private partnership, encourages college students to vote. Covid-19-adjusted strategies include sending out multiple emails, using social media, and encouraging peer-to-peer contacts to inform students about how to register to vote and the ways they can actually cast their ballots. Group representatives also visit Zoom classrooms to share information and some students have organized virtual events, such as political trivia night, to foster student engagement. Over 65,000 California students have registered to vote since August, triple the number from all of 2016.

Efforts to reduce illegal, unreported, and unregulated (IUU) fishing also make fishermen safer at sea. Vessel Monitoring Mechanisms (VMM) and electronic catch documentation (eCDT) track the origin of fish headed to market, part of an international effort to ensure sustainable and equitable practices. Data transmission also makes fishermen safer, relaying their locations from hundreds of miles out at sea. In the Philippines, a partnership between Futuristic Aviation and Maritime Enterprise (FAME) and USAID Oceans and Fisheries Partnership helps cover subscription fees for FAME radio transmitter service.

GovChat is the world's first platform that connects citizens with politicians via WhatsApp. It allows citizens to rate public services and report issues, submit service requests, and donate to community organizations. Thousands of people registered and began using the platform within the first 72 hours.

Jennifer Pahlka founded Code for America, an organization that provides human-centered design tech solutions to government services. Now they have a growing list of requests from cities all over the US, a network of 44,000 volunteers nationwide who create "civic-hacking" solutions, and an over $10 million yearly budget.

The Inclusive Friends Association, in partnership with SIMBED Learners School and Nigeria's National Information Technology Development Agency, implemented a targeted digital literacy program that trained 20 women and girls with disabilities across Abuja. The two-day workshop taught participants essential digital skills including content creation, social media management, Google tools, online safety, and advocacy techniques to show them how to create content and potentially generate an income online.

In response to a lack of action from local government, individuals are turning to digital platforms like WhatsApp and Facebook groups to avoid scammers and price gouging in the rental industry. These groups have thousands of members and allow landlords and tenants to interact directly without middlemen interfering and charging unnecessary fees.

The BrandTell Nigeria Business Group is a WhatsApp group that provides daily interactive sessions on building online brand visibility to business owners with little to no online presence. Those subscribed to the group also have access to online tools for bookkeeping, graphic design and content creation to help grow their business.

The Tufunguke initiative works to raise awareness, educate and provide a community for those experiencing mental health issues. Tufunguke creates a safe space both online through social media platforms and in person through events for people to come together to discuss mental health and get connected with care resources Tufunguke reaches about 100,000 people a month through its many social media accounts.