Artwork stating 'Education Destroys Barriers', 'We Demand Treatment', and 'I Need A Chance'

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  • New Philly mural features work by formerly incarcerated artists

    June 02, 2017 |

    Billy Penn |

    Text |

    800-1500 Words

    Response Location: United States, Philadelphia, Pennsylvania

    The mural at Eighth and Callowhill in Philadelphia was created by two formerly incarcerated artists. The work is part of a larger exhibition that brings attention to U.S. criminal justice reform through the artwork of currently and formerly incarcerated individuals.

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  • Criminalizing Homelessness

    June 01, 2017 |

    Eugene Weekly |

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    1500-3000 Words

    Response Location: United States, Eugene, Oregon

    In Eugene, Oregon, the city – much like the rest of the United States – has often practiced ticketing, citing, and/or arresting individuals as a response to homelessness. The practice, often referred to as the criminalization of homelessness, is now being called into question by groups across the city. Since the police are often the initial responders to people experiencing housing insecurity, the city is trying responses like community outreach to better address the needs of these individuals instead of writing them a ticket or sending them to jail.

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  • 311: From a Hotline to a Platform for Citizen Engagement

    June 01, 2017 |

    Government Technology |

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    1500-3000 Words

    Response Location: United States, Kansas City, Missouri

    Boston's 311 mobile application, launch in 2009, exemplifies the new customer service-oriented era of the citizen service, which allows users to request services, take photos of potholes, and offer data to city planners. Neighboring Somerville, Massachusetts has a successful 311 app of its own, where an analytics team crunches the wealth of data generated by the app service. But Kansas City, Missouri's 311 services are even more developed, and citizens can access the city via the app, clal-in, Twitter, and social media.

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  • The Future of CRM and Customer Service: Look to Boston

    June 01, 2017 |

    Government Technology |

    Text |

    Under 800 Words

    Response Location: United States, Boston, Massachusetts

    To better serve the Boston community, the city launched a mobile app to address gaps in traditional 311 hotline calls. Now, "nearly 60 percent of service requests come via digital channels" and city officials are better able to "track the city’s performance against a benchmark service-level agreement."

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  • Cloud 311 Popularity Grows as Cities of All Sizes Move to Remotely Hosted CRM

    June 01, 2017 |

    Government Technology |

    Text |

    1500-3000 Words

    Response Location: United States, Sacramento, California

    Traditional 311 operations can be costly to maintain, so the city of Sacramento implemented cloud CRM in order to cut costs and increase flexibility of operations. While there is still room to expand what is offered, this cloud-based solution does offer the "ability to set up and launch 311 quickly, without the need for IT staff to maintain the servers and networks."

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  • How theatre is bringing young African migrants and Italians together

    June 01, 2017 |

    The National |

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    Under 800 Words

    Response Location: Italy, San Chirico Raparo

    Italy has had a huge influx of migrants, many of whom are placed in rural areas and struggle to create their new life. An Italian theatre company 'Teatro delle Albe' has helped migrants integrate by including both Italians and African migrants in their productions, helping to foster relationships and help migrants settle.

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  • Two communities and a proposal for a shared pool. Why it failed.

    June 01, 2017 |

    The Washington Post |

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    800-1500 Words

    Response Location: United States, Virginia

    Both Alexandria and Arlington wanted a large swimming pool; however, the two cities couldn't work together on a joint project because they couldn't agree on the location. Thier attempts to create a shared swimming pool ultimately failed. In the process, there were times of progress and cooperation between the public and private sectors, thereby creating an opportunity to learn from what went right and wrong.

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  • When Your Child Is a Psychopath

    June 01, 2017 |

    The Atlantic |

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    Over 3000 Words

    Response Location: United States, Madison, Wisconsin

    Children are typically diagnosed with callous and unemotional traits rather than psychopathy, so they are rarely treated properly for the mental condition even though most of these children grow into adult psychopaths. A juvenile treatment facility in Madison, Wisconsin, called Mendota takes in young men who have committed violent crimes and attempts to rehabilitate them in a non-traditional prison system. They have lower rates of re-offending than regular prisons and some of their inmates are able to function normally in society upon release.

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  • A Haven From Trauma's Cruel Grip

    May 31, 2017 |

    The New York Times |

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    1500-3000 Words

    Response Location: United States, California

    Victims of trauma are at risk for substance abuse, depression, or other difficulties. Trauma Recovery Centers are becoming increasingly prevalent for their ability to provide a wide range of services.

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  • An Emerging Bike-Share Success Story in Bedford Stuyvesant

    May 31, 2017 |

    Streetsblog New York City |

    Text |

    Under 800 Words

    Response Location: United States, New York

    In Bedford Stuyvesant, a low-income neighborhood, a multi-stakeholders partnership increased access to a bike share program. They accomplished this by listening to people’s needs and community organizing.

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