311: From a Hotline to a Platform for Citizen Engagement

CitiStat has show great success in cities like Baltimore, where it has improved city services' efficiency (removing snow, fixing potholes, etc.). Many cities use Stat programs, but Baltimore has been a particular case of success. Looking at how it implemented its CitiStat program holds lessons for other cities.

Boston had a hard time solving civic problems efficiently and holding its leadership accountable. In response, a team in the Mayor's office was charged with "making Boston better through clever, low-cost hacks" such as a mobile app that allows residents to send government service requests to City Hall.

In Oakland, a company created an online crowdfunding platform that allows users to earn interest by financing clean energy projects and gives people with good social intentions a direct line of action. Across the world, there is a growing movement toward people-powered clean energy.

MoodGYM is an online program targeted to help those suffering from depression for whom it is a challenge to access therapy because of location or the stigma it carries. Essentially a therapy session in your pocket, the program allows users to access help at little to no cost, regardless of where they are or what time of day it is.

Americans often want to connect to a cause beyond writing a check. Crowdsourcing is creating new forms of philanthropy globally, giving donors more choice and a stronger connection to the projects they fund.

Very few people go to city council meetings. MindMixer, a tech startup company, increased civic participation in states across the U.S. with online platforms for city officials and the community to discuss ideas.

Low budget schools across the U.S. are having students use their smartphones as learning tools inside and outside the classroom. At no extra cost they can incorporate technology into the curriculum through a myriad of applications, from homework reminder apps to free cloud document platforms like Google Docs.

The 2008 recession’s job losses spurred a development of a Do-It-Yourself economy. With the advent of Uber, Etsy, Airbnb, and others, the marketplace has become full of micro-entrepreneurs who thrive with independent web-assisted businesses.

Hawaii private school students were taught about ecological sustainability, but public school students were not. After losing a school essay contest about sustainability, a high school student convinced Hawaii’s legislature to pass a resolution requiring that every student learn the meaning of the concept. Due to this student’s advocacy, the state is also piloting a program to install solar panels on its public schools to teach children how to be more self-sustaining.

Global social and economic problems are difficult to change. However, fan-activism fuels the interests of fans of popular young adult fiction. Books such as Harry Potter and the Hunger Games have inspired activist groups that raise awareness of global hunger, reading, and relief supplies to impoverished nations, among others. Being a fan has served as a bridge to become politically active and solve the world’s problems.