With unemployment hotline overloaded and stimulus on hold, PA boosts chatbot 90x

Accessing information about unemployment compensation online just got easier for residents of Pennsylvania. The current chat box capacity is 500 but will be increased to 50,000 by the end of the year. The phone hotline currently receives about 20,000 daily calls and has been difficult to get through since the unemployment benefits began in the wake of the coronavirus shutdown. The website also features a virtual assistant, which answers hundreds of commonly asked questions.

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