Giving Voice: Service Transforms Life for Hearing Impaired


The Mongolian Association of Sign Language Interpreters launched a free social media service that provides interpreters for people with hearing impairments. Using Facebook Messenger, the service allows clients to use video calls to talk with a sign language interpreter, who then reaches out to an institution or an individual on the client’s behalf. The initiative has six sign language interpreters and has fielded 3,543 calls. Interpreters help people get information and resolve problems, with most clients seeking assistance communicating with medical professionals and government welfare offices.

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