Czech City Eases Burden on Migrants

Intercultural city workers act as bridges between public institutions and the Arab, Moldovan/Romanian, and Russian-speaking, and Vietnamese communities. They accompany clients to government offices, where their presence makes officials more open to working them, and also to healthcare visits. The workers conduct field visits, communicate via social media, and form relationships with prominent community members. They foster inclusion by helping immigrant communities learn the social norms while also informing public institutions about the social needs of the communities.

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