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The faces behind the Apthamitra helpline for COVID-19 in Karnataka

Vinay B.S.

August 13, 2020 |

The News Minute |

Text |

1500-3000 Words

Response Location: India, Karnataka

Early in the COVID-19 pandemic, with its medical care system already overwhelmed, the government of Karnataka collaborated with businesses to start the Apthamitra helpline. More than 7,000 people per day could connect via a mobile app to doctors on call. A triage system determined if people could be helped remotely, or if they needed higher-level care. Though no substitute for an adequate healthcare infrastructure, the helpline provided immediate counseling and connections to services for people fearful of getting infected or getting sicker.

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