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Drowning in Dysfunction

Rob Powers

December 22, 2016 |

WEWS-TV |

Broadcast TV News |

Over 15 Minutes

Response Location: United States, Cleveland, Ohio

Faced with abysmal customer service during a spate of incorrect, excessive usage bills from Cleveland's municipal water department, residents turned their attention to the nation's top-ranked utility, Miami-Dade Water and Sewer Department. Unlike Cleveland, the Miami department has a customer-oriented business model from top-to-bottom: not only does it provide credits in cases of underground or inexplicable leaks, but its leaders focus on supporting employees in providing responsive service, proper usag

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