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Real-time monitoring of 911 calls: A new tool for cops

Jim Dudley

March 19, 2021 |

Police1 |

Podcast |

Over 15 Minutes

Response Location: United States, Chula Vista, California

The Chula Vista Police Department uses the Live911 system to live-stream 911 calls to police officers on patrol. The system enables quicker responses to emergencies and reduces the risk of unnecessary confrontations between people in crises and cops who lack critical information because it was filtered through a dispatcher. Despite fears that hearing panicked callers would increase police officers' agitation en route to a call, the system has had the opposite effect by communicating nuances and details that assure officers the emergency is less dangerous than originally assumed.

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