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  • Text-to-911 Saves Lives, but Data Suggests It Remains Rare

    Ben Miller

    April 14, 2020 |

    Government Technology |

    Text |

    1500-3000 Words

    Response Location: United States

    Significant growth in the availability of text-to-911 technology has meant greater safety for people whose speaking ability or dangerous surroundings prevent them from making voice calls to 911. Various states have used different methods to enable the spread of such services, with no one-size-fits-all approach. Federal data show the number of emergency texts grew from about 1,000 in 2014 to more than 188,000 in 2018. While data are incomplete, a majority of the U.S. evidently remains outside areas with 911 call centers that can receive text messages.

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