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  • Banks Don't Know What to Do With Their Branches

    Allison Prang

    November 07, 2019 |

    Wall Street Journal |

    Multi-Media |

    800-1500 Words

    Response Location: United States, Philadelphia, Pennsylvania

    With more users than ever use digital resources to access their bank accounts, banking companies with brick-and-mortar locations get creative with how to balance the digital and physical requests from their consumers. Some companies, like Capital One, have steered away from the traditional teller environment and have instead opened cafes and hosted community workshops to help people feel more comfortable in a bank setting.

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