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Metro Call-A-Ride woes leave disabled St. Louisans in the lurch

Kathleen Lees

October 24, 2023 |

St. Louis Public Radio |

Text |

1500-3000 Words

Response Location: United States, St. Louis, Missouri

Under federal law, transit agencies are required to provide Call-A-Ride services within a certain distance of existing bus and rail routes to ensure transportation access for people with disabilities. But thanks to service cuts, labor shortages, and technical complications, users of St. Louis’ Call-A-Ride program say the service is not living up to its promises, with nearly a third of requested trips in January 2023 ultimately canceled.

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