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  • How technology is helping cities cope with mass migration

    In an era of mass migration and vast displacement, communities and governments around the world are struggling to cope with the influx of millions of immigrants and refugees. But different innovations in technology are making integration easier and increasing access to resources for new arrivals - from mobile banking accounts to online housing databases. Part 3 of 3.

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  • The New Technology That Promises to Blow up Illegal Fishing

    Illegal fishing is a grave concern that not only threatens to destroy the ocean's ecosystem but the livelihoods of billions of people around the world who depend on stable fish populations for food. Now, software developed in a partnership between Vulcan - a private Seattle-based tech firm - and Australia's Commonwealth Scientific and Industrial Research Organization allows law enforcement to quickly analyze suspicious patterns from the transponders of thousands of ships at a time, using special algorithms that automatically detect is a ship is a high-risk for criminal activity.

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  • Keeping Technology Affordable - Kwasi Twum-Ampofo leads the way

    Frustrated with poor network service and high costs, many Ghanians have had to tote multiple cheap mobile phones around to conduct business and communications normally. One entrepreneur, Kwasi Twum-Ampofo, decided to develop his own improved brand of smartphone, which is usable both domestically and abroad. Not only does Twum-Ampofo’s smartphone boast superior network access, but also—according to most Ghanians— comes at an affordable price.

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  • How Artificial Intelligence Could Democratize Financial Services In Asia

    The rapid evolution of technology is continually opening new doors for how microfinance projects can be implemented, improved, and scaled. The team at ADDO A.I. sees artificial intelligence as the catalyst for both microfinance and microinsurance in the emerging markets of Asia. A.I. reduces the need for human assessments, facilitating faster pay-outs and reduced losses through predictive data, while combining information such as financial histories and social media activity with historic context data to create fair, realistic risk assessments that lead to improved credit products.

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  • Artificial Intelligence and Decarbonization

    As electric utilities expand to include evolving forms of energy such as varied renewables, the already complex puzzle of storage and distribution (effectively addressing surges and lulls in demand) has grown more difficult. Artificial intelligence in the form of super speed algorithms that can detect usage patterns and allocate the right types of energy at the right times is a straightforward solution that can reduce costs and emissions simultaneously, while encouraging consumer behavior change to maximize efficiency.

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  • AI Is a Game-Changer in the Fight Against Hunger and Poverty. Here's Why

    Beyond its common application as a predictor of consumer purchasing behavior, AI can be utilized to tackle poverty issues, improve agricultural efficiency, and increase access to information for otherwise disconnected populations. Researchers at Carnegie Mellon University are putting global satellite photographs into a complex algorithm to gauge economic activity.

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  • Holberton, a Two-Year Tech School, Emphasizes Diversity

    The Holberton School, a San Francisco "start-up" university with a two-year curriculum, aims to provide an affordable and estimable computer science education while removing barriers to knowledge -- age, gender, ethnicity, past professional life -- typically confronted by minority and low-income students across the nation. By "teaching the population frozen out of the internet age" Holberton demonstrates how altered admissions processes and low-cost tuition plans imbue the tech sector's workforce with a more diverse array of qualified candidates.

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  • Cloud 311 Popularity Grows as Cities of All Sizes Move to Remotely Hosted CRM

    Traditional 311 operations can be costly to maintain, so the city of Sacramento implemented cloud CRM in order to cut costs and increase flexibility of operations. While there is still room to expand what is offered, this cloud-based solution does offer the "ability to set up and launch 311 quickly, without the need for IT staff to maintain the servers and networks."

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  • The Future of CRM and Customer Service: Look to Boston

    To better serve the Boston community, the city launched a mobile app to address gaps in traditional 311 hotline calls. Now, "nearly 60 percent of service requests come via digital channels" and city officials are better able to "track the city’s performance against a benchmark service-level agreement."

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  • Is This Tiny European Nation a Preview of Our Tech Future?

    Since the collapse of the Soviet Union, the small outpost of Estonia has reinvented itself as the world’s digital pioneer. Everything from paying taxes to establishing companies is done online and takes minutes. Lawmakers even sign legislation using digital signatures, not fountain pens.

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