Transit Agencies Try Decarceral Approaches to Improve Rider Safety


The San Francisco Bay Area's Transit Ambassadors program deploys unarmed personnel and crisis intervention specialists to respond to conflict and harassment on public transportation. The ambassadors speak multiple languages representing the broader community and work to resolve issues without involving transit police, with officers called to less than one percent of the 14,000 interactions ambassadors had with riders in the first half of 2020.

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