Minnesota Library Launches COVID-19 Hotline to Answer Resident Questions

Libraries satisfy a wide range of needs for the communities they serve, and the one in Rochester is no different. The Rochester Public Library has established a COVID-19 hotline for residents to ask any question they want. The hotline was produced by Rochester’s Continuity of Operations Plan, and it gives anyone who calls accurate, up-to-date information, resources, and information. Having started at the end of March 2020, the library now averages about 60 calls a day. The library also conducts “social connectedness” calls to individual residents to make sure they are feeling well and are well-supplied.

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