How translators in the Netherlands are making Covid-19 information more accessible

Verificovid was started by a group of friends to combat pandemic-related misinformation in Mexico. They work with a group of government doctors to identify, track, investigate, and disprove misinformation. The group posts infographics with updated COVID-19 statistics on social media – mainly Whatsapp and Telegram – and offers medical tips via short audio messages and texts. They prioritize fast-moving misinformation that could cause the most harm and, along with sharing the truth, they investigate the origin of the misinformation and teach the public how to identify and stop fake news.

Accredited social health activists (ASHA) across India fight COVID-19 related misinformation on WhatsApp. ASHAs provide basic health care to people in their villages, which puts them on the frontline of treating COVID-19 patients and educating people to dispel the many myths about the virus and its treatments. ASHAs' local interactions often identify prevailing myths, which they quickly dispel in their face-to-face exchanges and by posting in the many local WhatsApp groups that have been created. The local groups have been an effective mode of educating people and helped ASHAs gain villagers’ trust.

Community organizers are stepping in to help disseminate vital public health information to underserved communities. In Brazil, social organizers like the those behind Our Mothers’ Lives, an organization advocating for paid leave for domestic workers during the COVID-19 crisis, and local journalists, who debunk myths via podcasts like Manda Notícias (Send the News), have taken an important role in conveying public health messages to Brazil’s favela communities. These communicators utilize social media, as well as audio messaging campaigns, handouts, and reporting to inform the communities they serve.

In India, citizen-led small-scale digital efforts are helping to connect Covid-19 patients with the resources, supplies, and medical equipment they need to survive. The citizen groups are largely using online platforms to crowdsource what they need, with some matching buyers and sellers and others "debunking inaccurate leads."

Because of internet shutdowns, six friends created a bilingual newspaper to document and record the farmer protests in India. Thousands of farmers have been protesting for weeks about the government’s new agricultural laws. Since there are many older farmers and the government has blocked the internet, they give out free print copies of their biweekly “Trolley Times” newspaper with information on speeches, medical aid, and community kitchens. While producing the newspaper has become harder, they are able to print about 5,000 copies for the farmers.

West Virginia has implemented a digital platform that allows residents to sign up for notifications if leftover doses of the COVID-19 vaccine are available for use near them. Although the system is only accessible to those with internet, it has resulted in far fewer people phoning the hotline, which in turn has allowed for greater ease for those without internet access to sign up for appointments.

The NewsRun is “a daily newsletter that summarizes Pakistan’s major stories of the day." It’s helping Pakistani people stay on top of the news. Some Pakistani people who live in the country get overwhelmed with the daily news cycle, while Pakistani’s living abroad might have a language barrier or lack the context to understand the news. The clear, direct language of the newsletter makes the news accessible. "The way it’s written is clear and it highlights all the key points I need to know." The newsletter has thousands of Instagram followers and a “20 to 30 percent daily open rate.”

California Students Vote Project, a public-private partnership, encourages college students to vote. Covid-19-adjusted strategies include sending out multiple emails, using social media, and encouraging peer-to-peer contacts to inform students about how to register to vote and the ways they can actually cast their ballots. Group representatives also visit Zoom classrooms to share information and some students have organized virtual events, such as political trivia night, to foster student engagement. Over 65,000 California students have registered to vote since August, triple the number from all of 2016.

When Clark County School District moved to an all-remote plan for school, it distributed 10,000 devices, close to 20,000 students had no way to connect their online classes. A parent, with the help of a SCSD teacher and a board of education member, created a Facebook group to help spanish-speaking families express if they needed a device for their kids and help fill those needs. The group gained traction and attention and has since received 550 device requests, fulfilling 162. The group relies on monetary and computer donations from individuals and businesses.

To extend aid to the Minnesotans most vulnerable to the coronavirus, state and local health departments, backed by $4 million in state funding and by community groups' on-the-ground help, conducted an extensive campaign of culturally appropriate outreach to offer free COVID-19 tests and healthcare advice. The efforts have included one-on-one contacts, email blasts to free-school-lunch recipients, and TV and radio ads on media targeting Black, Latinx, immigrant, and refugee populations. Immigrant communities and people of color have been disproportionately hit by the pandemic.