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Crisis intervention ×
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New Mexico In Depth

Ted Alcorn

17 January 2021

Albuquerque, New Mexico, United States

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In response to the 2020 policing protests, Albuquerque was among the first cities to embrace a major change in handling mental-health-crisis calls to 911. But its new Community Safety Department has foundered in its f...

Geneva Solutions

Svet Lustig

22 December 2020

Switzerland

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In parts of Switzerland and Sweden, mental health care professionals are working to implement culturally appropriate psychiatry services that better addresses the needs of migrant populations. Although acquiring fundi...

KUNC

Leigh Paterson

17 November 2020

Denver, Colorado, United States

Radio

3-5 Minutes

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Since Denver launched its Support Team Assisted Response (STAR) program in June, it has handled more than 600 calls for help with a mental health clinician and a paramedic instead of sending police officers. Modeled o...

The Trace

J. Brian Charles

14 November 2020

Baltimore, Maryland, United States

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The Violence Intervention Program at the University of Maryland Medical Center's Shock Trauma Center helps people meet basic needs after they have suffered a gunshot injury. Along with clothing, transportation voucher...

Flatland

Vicky Diaz-Camacho

Catherine Hoffman

Cody Boston

11 November 2020

Kansas City, Missouri, United States

Multi-Media

1500-3000 Words

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Crisis intervention training for Kansas City police officers does not reach the majority of the department and can fail to address a critical reason that police might use excessive force on people with disabilities. A...

WCSH-TV

Vivien Leigh

6 November 2020

Portland, Maine, United States

Broadcast TV News

Under 3 Minutes

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A free mobile app, Safe House, gives victims of domestic abuse a simple and quick way to call for help and find needed resources in four states. Putting local crisis helplines, shelters, and other local resources in o...

The Lancet

Paul Adepoju

1 November 2020

Ghana

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Even before the coronavirus pandemic limited access to health care facilities, health specialists across Africa were already beginning to turn to technology-based mental health services to offer care with fewer barrie...

Billy Penn

Michaela Winberg

Max Marin

29 October 2020

Philadelphia, Pennsylvania, United States

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Since early 2019, a mental-health crisis response center, the West Philadelphia Consortium, has worked to get the police to call in the consortium's mobile crisis team to de-escalate crises and get people into treatme...

Reason

Elizabeth Nolan Brown

29 October 2020

United States

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Over 3000 Words

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The Violence Against Women Act was billed as a way to make a patriarchal society, and policing profession in particular, take domestic violence more seriously. It encouraged policies making arrest of alleged abusers m...

The Washington Post

Tom Jackman

Dan Morse

27 October 2020

Louisville, Kentucky, United States

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A de-escalation training program from the Police Executive Research Forum, used by 85 police agencies already, was shown in Louisville to reduce police officers' use of force by 28%. The training resulted in 26% fewer...

Rest of World

Innocent Chizaram Ilo

24 October 2020

Nigeria

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Fearful and distrustful of corrupt and abusive police forces, Nigerians by the thousands have downloaded locally developed mobile apps like Sety and Aabo to call friends for help during abductions or other emergencies...

Virginia Mercury

Graham Moomaw

6 October 2020

Virginia, United States

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Strong local opposition to Virginia's new red-flag law and other gun-control measures did not dissuade some local law enforcement agencies from using the law for its intended purpose: to temporarily confiscate the gun...

BBC

Daniel Gordon

6 October 2020

New Orleans, Louisiana, United States

Podcast

Over 15 Minutes

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In the wake of George Floyd's killing by police in Minneapolis, where several officers failed to prevent one officer's actions, New Orleans police have been besieged by requests from police nationwide to export their ...

Oklahoma Watch

Whitney Bryen

Quinton Chandler

4 October 2020

Oklahoma, United States

Multi-Media

800-1500 Words

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Oklahoma mental health and police agencies supply free tablets to police departments, enabling officers summoned to a mental health crisis to connect on the spot with a licensed mental health professional. The telehea...

Devex

Paul Adepoju

29 September 2020

Ibadan, Nigeria

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800-1500 Words

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In Nigeria, a methodology known as task-sharing is helping to lessen the burden on the country's mental health care system. The premise of this model is to train "other health personnel, such as community health worke...

Wausau Pilot and Review

Peter Cameron

28 September 2020

Wausau, Wisconsin, United States

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In Wisconsin, plain-clothes law enforcement officers are teaming up with mental health experts to handle calls related to crisis intervention. The goal of the Marathon County Crisis Assessment Response Team is to redu...

NBC News

Antonia Hylton

28 September 2020

Chicago, Illinois, United States

Broadcast TV News

5-15 Minutes

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Outreach workers with CRED (Create Real Economic Destiny) in Chicago's Roseland neighborhood are paid under a city grant to de-escalate and mediate disputes among the same gangs that some of the workers once belonged ...

Are We Europe

Monica Pelliccia

Elena Ledda

25 September 2020

France

Podcast

Over 15 Minutes

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A mobile app called App-Elles was used 5,400 times during the early months of the pandemic by either the victims of domestic violence or witnesses and helpers trying to connect the victims to assistance. Created by Fr...

CityLab

Serena Solomon

22 September 2020

South Auckland, New Zealand

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In South Auckland, epicenter of New Zealand's high rates of domestic violence, police respond to calls for help but instantly call in Te Taanga Manawa, a Māori-led team of multiple, culturally appropriate social-servi...

Rockford Register Star

Jeff Kolkey

19 September 2020

Eugene, Oregon, United States

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Under 800 Words

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For 31 years, CAHOOTS (Crisis Assistance Helping Out On The Streets) has used unarmed medics and crisis intervention experts to respond to mental health and other non-violent crises, saving money and preventing potent...

The Guardian

Josh Wood

19 September 2020

Alexandria, Kentucky, United States

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800-1500 Words

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When Alexandria, Kentucky's police chief realized how many of his officers' calls were for mental health crises or minor interpersonal disputes, and then how many of these unresolved problems resulted in repeat 911 ca...

USA Today

Grace Hauk

18 September 2020

United States

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Daniel Prude's death in police custody illustrates a common flaw in how police respond to mental health crises, but reform advocates disagree on whether to improve police training or bypass police almost entirely. Men...

New York Review of Books

Krithika Varagur

18 September 2020

Eugene, Oregon, United States

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CAHOOTS fields teams of mental-health first responders as a cost-effective and more humane alternative to sending the police to 911 calls for crises and even mundane problems concerning mental health, drugs and alcoho...

NPR

Eric Westervelt

18 September 2020

Rochester, New York, United States

Radio

5-15 Minutes

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More than 2,700 police departments in the U.S. have crisis intervention teams aimed at responding to mental health crises with fewer arrests and less violence, but the death of Daniel Prude in Rochester police custody...

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Helen Redmond

17 September 2020

United States

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The LEAD program (Law Enforcement Assisted Diversion), which was launched in Seattle in 2011 and is used in such cities as Atlanta, Los Angeles, Portland, Philadelphia, and Baltimore, provides intensive case managemen...

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