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The Washington Post

Robert Klemko

12 April 2021

Minneapolis, Minnesota, United States

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Little Earth Protectors is one of several community patrol groups that emerged in Minneapolis' unrest after George Floyd's death in police custody. Named for a mostly Native American neighborhood with high rates of vi...

The Washington Post

Katie Mettler

9 April 2021

Upper Marlboro, Maryland, United States

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Court Watch PG acts as a traditional court watch program for Maryland's Prince George's County, but with a twist: the two formerly incarcerated women running it turned adversity, in the form of the pandemic's shutdown...

New York Magazine

Stacey Anderson

4 April 2021

New York, New York, United States

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High-profile violence directed at Asian-Americans generated enormous interest in bystander intervention training. The most popular program in New York, a free online course from Hollaback!, teaches five approaches to ...

CNN

Chris James

2 April 2021

San Francisco, California, United States

Broadcast TV News

5-15 Minutes

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San Francisco's Street Crisis Response Team replaces or aids police officers in responding to calls about people in nonviolent behavioral health crises. A collaboration of the city's fire and health departments, the p...

The Trace

Chip Brownlee

31 March 2021

Fort Worth, Texas, United States

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VIP Fort Worth modeled itself on a number of violence-intervention programs with a blended approach that has been so successful in such a short time that Texas officials are considering investing in a statewide versio...

Mother Jones

Samantha Michaels

30 March 2021

San Francisco, California, United States

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Rising alarm over hate crimes targeting Asian-Americans, particularly the elderly, drew many volunteers to the community patrols that have organized over the past year in the Bay Area. Chinatown Safety Patrol, started...

NJ Advance Media

Rebecca Panico

28 March 2021

Newark, New Jersey, United States

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Newark's Community Street Team hires and trains formerly incarcerated people and people who have been victims of violence to mediate disputes before they turn violent. Street outreach interventions have been associate...

Coloradoan

Sady Swanson

22 March 2021

Fort Collins, Colorado, United States

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Acting on a recognition that police and the criminal justice system are too involved in responses to mental health and substance abuse crises, UCHealth formed mental health response teams that partner with Fort Collin...

Public Radio International (PRI)

Heidi Shin

11 March 2021

Oakland, California, United States

Radio

5-15 Minutes

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With hate crimes against Asian Americans on the rise, Oakland's Community Ambassadors program serves the city's Chinatown by caring for the neighborhood and making people feel safe. Started as a way for formerly incar...

Curbed New York

Alissa Walker

10 March 2021

Denver, Colorado, United States

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Four years after pairing social workers with police officers on certain nonemergency calls, Denver's STAR program began dispatching a mental-health clinician and paramedic as sole first responders when health and soci...

The Boston Globe

Felice J. Freyer

2 March 2021

Massachusetts, United States

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A community effort is underway in Massachusetts to help people secure Covid-19 vaccination appointments, despite a confusing government roll-out system. The Massachusetts COVID Vaccination Help volunteer group is comp...

Honolulu Civil Beat

Christina Jedra

1 March 2021

Eugene, Oregon, United States

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Honolulu could benefit from adopting the approach to mental-health crisis calls to 911 that Eugene, Oregon, uses. But it would need to make big changes first in its critical infrastructure. Eugene's CAHOOTS program se...

MIT Technology Review

Karen Hao

Abby Ohlheiser

26 February 2021

United States

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Crisis hotlines and chat services are turning to technologies such as AI tools to help assist an oft-overburdened system. At The Trevor Project, AI is used as both a risk assessment tool and as a role-play simulator t...

Reasons to be Cheerful

David Byrne

26 February 2021

Eugene, Oregon, United States

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The CAHOOTS program, which sends medics and counselors on certain 911 calls instead of the police, has become a national model in the wake of 2020's criminal-justice protests. But its roots reach back half a century, ...

KGW-TV

Dan Haggerty

24 February 2021

Denver, Colorado, United States

Broadcast TV News

3-5 Minutes

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Although Eugene, Oregon's long-running, successful CAHOOTS program serves as one model for the new Portland Street Response, a more relevant model can be found in Denver's STAR program. Like CAHOOTS, STAR responds to ...

WBEZ

Edie Rubinowitz

21 February 2021

Evanston, Illinois, United States

Radio

3-5 Minutes

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When a teenager in Evanston, Illinois realized that senior citizens were facing difficulties securing Covid vaccination appointments due to technology barriers, he created a website to help eliminate some of the techn...

Wall Street Journal

Ruth Bender

21 February 2021

Berlin, Austria

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Schools in Austria are teaching schoolchildren how to use noninvasive antigen tests to test themselves for COVID-19, in an attempt to keep schools open and coronavirus spread low. Although some question how reliable t...

The Seattle Times

Danny Westneat

17 February 2021

Washington, United States

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Retired software engineers in Washington have joined together and created a website that aggregates all available COVID vaccine appointments by using "screen scrapers." Although the site doesn't allow the visitor to b...

Associated Press

Scott Smith

16 February 2021

Caracas, Venezuela

Photojournalism

Under 800 Words

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With Venezuela's hospitals and ambulance services crippled by the country's long-running economic and social crisis, a volunteer corps of paramedics formed two years ago to respond to medical emergencies. With donated...

Transitions Online

Kathrin Yaromich

10 February 2021

Belarus

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During the first wave of the coronavirus pandemic, volunteers across Belarus worked together to collect and deliver personal protective equipment to frontline workers, despite the Belarusian government denying the spr...

CBS News

Li Cohen

6 February 2021

Denver, Colorado, United States

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Denver's STAR program (Support Team Assisted Response) replaced police officers with health professionals on 748 calls for help. In incidents involving mental health, homelessness, and substance abuse, police backup w...

USA Today

Grace Hauck

6 February 2021

Denver, Colorado, United States

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In its first six months, Denver's STAR program (Support Team Assistance Response) handled 748 emergency calls that in the past would have gone to the police or firefighters. Two-person teams of a medic and clinician h...

Denverite

David Sachs

2 February 2021

Denver, Colorado, United States

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Denver's STAR (Support Team Assisted Response) program deliberately reduces potentially violent encounters between uniformed police officers and troubled people by responding to certain low-level crises with a mental ...

Crosscut

David Kroman

Sara Bernard

28 January 2021

Eugene, Oregon, United States

Podcast

Over 15 Minutes

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Like many cities, Seattle is looking to Eugene, Oregon, for a model to shift resources from police to unarmed crisis responders handling 911 calls about mental health, addiction, family conflict, and other non-crimina...

TVO

Justin Chandler

22 January 2021

Hamilton, Ontario, Canada

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A program started in Hamilton, Ontario that allows paramedics to "hold routine drop-in sessions at social-housing buildings, at no cost to residents" has expanded throughout the entire country after reporting notable ...

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