This collection of stories looks at impact measurement, and how it can be used to make programs work better.
- The Compstat program to track crime and policing is successful because it creates accountability. Poor performers must explain themselves and develop strategies for doing better — and those strategies are tracked. Why is this such a revolutionary concept in the nonprofit world? How might more organizations use it?
- In Camden, NJ, Dr. Jeffrey Brenner used data to find that a small group of super-utilizers were eating up a large percentage of the city's health care costs. How did this change health care in Camden? What other fields might benefit from this kind of analysis?
- Valencia College in Florida relies on real-time data to help students succeed. Why is instant access to information important? What can the college do with that information that it can't do with more traditional forms of data collection?
- In India, the organization Pratham found that real improvement in the educational system came when they collected the simplest possible information — can my child read a word? A sentence? — and did so in full view of parents and neighbors. Why did this matter? Why did this create change? Why hadn't standard data collection done the trick?
- Brazil's agency for protecting the Amazon relies on a network of local people to report deforestation. Why is this important? What is the value of anecdotal evidence from human sources, compared to the value of satellite data? The traditional measure of a charity's effectiveness is what percent of its funds it spends on its programs — as opposed to spending on staff and administration. Why is this measure so widely used? What does it miss? And do you think that if people knew detailed information about how many people their charitable contributions could help, they would change the causes they support? Why or why not?